A vexing problem facing health care systems throughout the world is how to share more medical data with more stakeholders…
Patient Portals: Build Them Well And They Will Come
Let’s face it, there will always be a segment of your patient population that just isn’t interested in using a…
How to Make Your EHR Nurse-Friendly
Nurse dissatisfaction with electronic health records can influence job satisfaction. Common complaints are disruptions in productivity and workflow, a negative…
Can EHRs Evolve from Minimally Usable to Delightfully Indispensable?
Electronic health record platforms are among the most complex, interconnected, data-intensive software applications on the planet. Think about the seemingly…
The Difference Between Customer Service and Patient Experience
Changes in how healthcare is paid for in the U.S. are transforming the patient-provider relationship. The transition from fee-for-service to…
8 Reasons to Invest in Customer Experience Management
The propulsion of Customer Experience, both as a theory and as a practice, to the forefront of business strategies, over…
Four Healthcare Industry Changes to Watch in 2017
With Donald Trump as the new commander in chief, the healthcare industry is in the midst of many changes. In…
You Had Better Be Savvy With Your Coding
With the change in payment focusing on quality medicine instead of the old-fashioned fee for service, providers better be savvy…
Wearables and EHRs: 5 Essential Questions
Wearable fitness devices such as smartwatches, activity trackers and other biometric sensors continue to grow in popularity. Physicians must determine…
Three Reimbursement Changes to Watch in 2017
By far, the biggest change Health Partners’ Donna Zimmerman sees in terms of reimbursement in 2017 is the increased momentum…