With EHR adoption nearly ubiquitous across inpatient and outpatient hospital settings, many healthcare organizations are now in the position of…
Hospitals Get break on Certified EHR Use
Hospitals have a newfound cushion of time to meet stage 3 meaningful-use measures, which they now won't have to satisfy…
Digital Transformation Nascent Among Providers, Payers
"Digital transformation" is a term that's used loosely in healthcare. It doesn't mean what the same thing to everyone. When…
Is Blockchain The Solution For Healthcare?
Blockchain is a peer-to-peer (P2P) distributed ledger technology that enables transparent transactions. Satoshi Nakamoto’s pioneering work in using Proof-of-Work (POW) for solving…
The Potential for Blockchain to Transform Electronic Health Records
A vexing problem facing health care systems throughout the world is how to share more medical data with more stakeholders…
Patient Portals: Build Them Well And They Will Come
Let’s face it, there will always be a segment of your patient population that just isn’t interested in using a…
How to Make Your EHR Nurse-Friendly
Nurse dissatisfaction with electronic health records can influence job satisfaction. Common complaints are disruptions in productivity and workflow, a negative…
Can EHRs Evolve from Minimally Usable to Delightfully Indispensable?
Electronic health record platforms are among the most complex, interconnected, data-intensive software applications on the planet. Think about the seemingly…
The Difference Between Customer Service and Patient Experience
Changes in how healthcare is paid for in the U.S. are transforming the patient-provider relationship. The transition from fee-for-service to…
8 Reasons to Invest in Customer Experience Management
The propulsion of Customer Experience, both as a theory and as a practice, to the forefront of business strategies, over…